Customer Service Lead
~~Customer Service Lead
Location: Red Hall
Are you a strong COLLABORATOR working in a UNITED way?
Are you AMBITIOUS with a STRONG DESIRE to grow business performance?
Are you ready to join a TRANSFORMING ORGANISATION and take your NEXT STEP?
THIS COULD BE THE OPPORTUNITY FOR YOU!
An exciting opportunity has arisen at the RFL, the national governing body for Rugby League in the UK & Super League (Europe), the elite club competition for the sport in the Northern Hemisphere. We are seeking to appoint a Customer Service Lead based at our offices in Red Hall, Leeds.
We strive to consistently deliver great Rugby League experiences and are looking for someone to help us by leading our newly created Customer Service Hub. You’ll direct daily operations to support ticket sales, respond to customer queries and complaints and support customers at our annual events. You’ll own and measure targets for improving customer service and customer contact record fulness and accuracy.
You’ll have a minimum of 5 years’ customer service experience and a track record of developing and delivering outstanding customer journeys and customer experience. You’ll have experience of managing a fast paced customer call centre environment and of staff supervision and leading a team.
In return for your efforts we offer a competitive salary, a 35 hour week, 23 days holiday, health insurance and a chance to be part of this exciting and growing business.
Appointment may be made subject to a DBS check.
To find out more about us or to apply online please visit our website at www.rugby-league.com or call Reception on 0844 477 7113 (Option 7, Option 2) (Calls to this number will cost 7 pence per minute plus your phone company’s access charge) and ask for Lyndsey Spencer with any enquiries.
Closing date for receipt of applications: 5pm Friday 26th May 2017
If you are an applicant with disability who meets the essential requirements of the job we will interview you. We would be pleased to receive applications in alternative formats.
The Rugby Football League welcomes applications from all suitably qualified persons
regardless of Age, Sex, Race, Disability, Pregnancy, Marital/ Civil Partnership status, Sexual
orientation, Gender reassignment or Religious background.
The RFL is committed to equality through diversity.
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